But… if there was one thing you could do that would give you superpowers for your conversions, this is it.
The brand who understands their customers the most will win. If you speak their language, describe their pain, tell stories, use mechanisms, understand levels of awareness and market sophistication, and, ultimately, make your customer want to buy, it becomes very, very difficult to lose.
So what does that look like? Should you just hire a copywriter and call it a day?
Unfortunately, while I love copywriters, they are not going to fly in with a superhero cape and save the day. They’ll be the first ones to tell you that.
If you/your internal team doesn’t understand the customer after years, a copywriter is not going to after a few days.
And yes, we’ve heard “we completely understand our customer!” dozens of times before. Unless you are on the phone with them every single day, there are insights to be gleaned.
Sometimes, those insights produce a lot of additional revenue.